Shipping policy

Shipping Policy

Welcome to Nestora. We are dedicated to ensuring your order reaches you safely and on time. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times are as follows:

Standard Shipping: 7–15 Business Days
International Shipping: 10–20 Business Days

Please note that shipping times are estimates and may vary depending on your location and external shipping factors.

Shipping Costs

Shipping charges are calculated at checkout based on your location and the selected shipping method. Any applicable fees will be clearly displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this information to track your shipment's progress.

Shipping Delays

While we strive to meet all delivery estimates, delays may occur due to:

Weather conditions
Customs clearance procedures
High shipping volumes
Carrier service interruptions
Public holidays

Nestora is not responsible for delays caused by circumstances beyond our control.

Incorrect Address Information

Customers are responsible for providing accurate and complete shipping information. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges.

Lost or Damaged Packages

If your package is lost, damaged, or arrives in poor condition, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping

We proudly ship to many countries worldwide. International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.