Return & Exchanges

Return & Exchange Policy

At Nestora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is damaged, defective, or incorrect.
  • The item is unused and in its original condition.
  • The item is returned in its original packaging.

To initiate a return, please contact our customer support team with your order number and a description of the issue.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Used products
  • Personalized or customized items
  • Clearance or final sale items
  • Gift cards

Exchange Policy

If you receive a damaged, defective, or incorrect item, we will gladly offer a replacement or exchange at no additional cost.

Exchanges are subject to product availability.

Return Process

  1. Contact our support team within 30 days of delivery.
  2. Provide your order number and supporting photos (if applicable).
  3. Wait for return instructions from our team.
  4. Ship the item back according to the provided instructions.
  5. Once the return is received and inspected, we will process your refund or exchange.

Refunds

After we receive and inspect the returned item, we will notify you of the approval status of your refund.

If approved, the refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping Costs

  • If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping costs.
  • For all other eligible returns, customers may be responsible for return shipping fees.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our support team.

Contact Us

If you have any questions regarding returns or exchanges, please contact our customer support team. We are always happy to assist you.

Thank you for shopping with Nestora. Your satisfaction means everything to us.